Account Manager (Retail Displays + Point of Sale Materials), Netherlands

Purpose of the job
This role is responsible for ensuring that HH Global products and services to the customer are delivered aligned to the overall objectives and Service Level Agreements in place with our global client partner. You will work closely with client stakeholders, client retail partners, the HH Global supply chain and the central HH Global team to lead permanent Point of Sale Materials (POSM) projects from brief to end of life.
We'll need you to have technical experience in the creation, specification and production of FMCG Permanent POSM displays and fixtures within the retailer networks across the region, enabling value and direction to be given throughout each step of the process.
The areas of spend under influence for this FMCG client is Permanent POSM. This role operates on a blended basis between the local HH Global office, client / vendor site and home as necessary.
Please submit your resume / application in English - we cannot progress your details without this.
Key responsibilities

Develop key relationships with multiple client teams crossing different segments within the client's organization, building and maintaining healthy long-term partnerships
Demonstrate an understanding of client objectives and alignment to local needs to encourage a mutual benefit and growth opportunities
Work with the client, clients customers, design team, category buyers, suppliers and installation teams to prepare production proposals, commercial costing and timelines
Ensure all aspects of the process are managed as per our overarching program objectives and agreement
Track project milestones, identifying and managing risks, potential issues, in line with company best practice and using the appropriate tools and technology; Ability to be agile and adapt to changing priorities; adjusting plans as required
Playing a key role in the development process, offering the client creative and technical solutions to any problems that are encountered
Collaborating with internal teams to ensure that quality standards, processes and agreed SLAs are adhered to throughout the project lifecycle
Identifying opportunities by staying on top of industry trends, segment activities, and competitive landscape.
Prepare and present monthly review sessions to promote progress and highlight opportunities.
Delivering services on time, to specification, to a high quality and to contractual targets
Maintain a full understanding of the broad range of HH Global’s services, identify opportunities and implement new services that complement the clients business
Identifies opportunities for continuous improvement and implements new methods and procedures as required
Work with clients to encourage the adoption of existing components supported by sustainable solutions

Knowledge, skills + experience

Experience in the development and manufacture of permanent 3D POSM deployed in a retail environment
Demonstrable professional experience working to manage complex projects across a range of substrates/materials and product categories
Identifying and driving innovation in collaboration with the client and aligned to a wider program objective
Experience in working with third-party manufacturing, including off-shore, would be an advantage
Experience working with Industrial Design teams to deliver innovative and technical solutions is essential
Ability to work independently and remotely when not on site with clients or suppliers
Works collaboratively with others in pursuit of team goals
Is comfortable analyzing and interpreting data and conversation on client reports
Identifies and acts on growth opportunities within the client account to build scale and scope
Takes a logical and systematic approach to work
Account management experience, working within a contracted environment to strict SLAs and KPIs
Able to manage and communicate with key client stakeholders to successfully deliver and exceed their expectations
Knowledge of Microsoft office and working with project management tools
Be comfortable in client meetings to become an extension of the client team. Interact and provide high levels of comfort to the client on campaign management
Fluency in written and verbal Dutch and English is required

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