Account Manager San Diego (Medical)

Your Tasks

• Manage quotations, proposals, and customer accounts using CRM and internal project management tools.
• Respond promptly to customer inquiries via phone, email, virtual meetings, and web channels while providing excellent customer support throughout the sales and project lifecycle.
• Provide tailored compliance and certification solutions from TÜV SÜD’s service portfolio for both medical and non-medical electrical and wireless products.
• Conduct customer meetings and site visits to understand product technologies, regulatory requirements, testing needs, and project timelines.
• Support business development efforts by identifying opportunities for cross-selling and expanding existing customer relationships.
• Coordinate with engineering, laboratory operations, and project management teams to ensure accurate project scoping, quotations, and successful project execution.
• Maintain accurate prospect lists, sales pipelines, opportunity tracking, and customer records within CRM systems.
• Support project setup activities and ensure smooth handoff from quotation and sales phases into laboratory execution.
• Communicate project updates, scheduling information, and compliance requirements effectively with both customers and internal stakeholders.
• Develop working knowledge of domestic and international regulatory and certification requirements across medical and non-medical industries.

Your Qualifications

• Recent experience in account management or delivering EMC, RF/Wireless, or Product Safety Test Services in a TIC environment.
• Working knowledge of electrical and electronic product compliance requirements for consumer, industrial, wireless, and/or medical device products.
• Familiarity with medical device regulatory submission requirements (FDA, EU MDR).
• Experience dealing with international customers.
• Strong organizational skills and ability to prioritize workload.
• Excellent communication skills (written and verbal).
• Familiarity with Microsoft Office and CRM tools.
• Knowledge of standards such as IEC 60601, IEC/UL 62368, FCC, ISED, EU RED, or other EMC/Wireless/Product Safety standards is considered a plus.
• Ability to work collaboratively in a fast-paced technical and customer-focused environment

What We Offer

• Competitive compensation and benefits package.
• Health insurance and retirement savings plan.
• Opportunities for professional growth and global collaboration.
• A culture focused on innovation, sustainability, and safety.
• Flexible work arrangements and a supportive team environment.

Additional Information

• The anticipated base pay range for this full-time position is $65,000 - 100,000. Actual base pay will be determined based on various factors, including years of relevant experience, training, qualifications, and internal equity. Additionally, we offer a comprehensive benefits package to employees, including a 401(k) plan with employer match, up to 12 weeks of paid parental leave for birthing parents and 2 weeks for other parents, health plans (medical, dental, and vision), life insurance and disability, and generous paid time off.
• Workplace model: Hybrid
• We welcome applications from people of all backgrounds, experiences, and perspectives.