Account Manager - Small Group

Core Duties and Responsibilities

• Demonstrate general knowledge of agency carriers, carrier/brokerage marketing and underwriting to coordinate with insurance companies to address client issues and solve client problems
• Demonstrate professionalism daily – appearance, approach, leadership etc.
• Support agency directives in effectively managing agency/carrier relationships
• Assist with annual renewals and prepare for annual open enrollment meetings
• Manage customer needs through servicing daily needs
• Assist with billing, claim and eligibility issues
• Support clients to implement changes in their benefit plans
• Provide other support whether apparent, required or needed