Account Manager SMB
You will manage a portfolio of small-business merchants, helping them adopt the right tools and achieve measurable growth. You will build trusted relationships, advocate for merchant needs, conduct proactive outreach, identify expansion opportunities, and collaborate with Sales, Product, and Support to deliver tailored solutions.
Responsibilities
- Own, retain, and grow a portfolio of SMB merchants through tailored adoption of Square tools.
- Advocate for merchant needs and surface insights that shape products.
- Build trusted relationships with top merchants and maintain consultative connections across the wider portfolio.
- Drive expansion through product adoption, upselling, and value-based recommendations.
- Balance proactive outreach, retention activities, and growth opportunities.
- Collaborate with Sales, Product, and Support to deliver tailored merchant solutions.
- Own outcome-based growth and retention goals for the portfolio.
Requirements
- 3+ years of experience in account management, sales, or consultative roles.
- Consultative, customer-first approach and ability to advocate for client needs.
- Organisational and time-management skills for high-volume outreach and follow-up.
- Excellent communication skills and ability to simplify complex ideas.
- Commercial acumen and understanding of small-business drivers.
- Track record of delivering measurable outcomes, driving adoption, and acting as a trusted advisor.
Benefits
- Remote work
- Medical insurance
- Flexible time off
- Retirement savings plans
- Modern family planning