Account Manager

Open 55d

Key Responsibilities

Serve as the primary point of contact for assigned commercial and fleet accounts, building strong, long-term customer relationships
Retain and grow existing accounts by identifying opportunities to expand tire, retread, and service solutions
Provide accurate quotes, proposals, and service recommendations aligned with customer needs
Partner with service and operations teams to ensure timely, high-quality fulfillment of products and services
Monitor account performance, customer satisfaction, and service delivery to ensure consistent execution
Resolve customer concerns quickly and professionally, owning issues through to completion
Maintain accurate customer records, activity, and pipeline in CRM; provide regular updates and reports to management
Stay current on products, services, pricing, and industry trends to better support customers

High school diploma or GED required; bachelor’s degree preferred
2+ years of experience in account management, customer service, or B2B sales (commercial/fleet experience preferred)
Strong communication, relationship-building, and problem-solving skills
Ability to manage multiple accounts while maintaining attention to detail and follow-through
Proficiency in Microsoft Office; CRM experience preferred
Valid driver’s license with acceptable driving record
Ability to travel locally to support customer accounts

Competitive base salary + commission (structured to reward retention and account growth)
401(k) with company match
Health, Dental, Vision, and Life Insurance
Paid training and clear career advancement opportunities
Company vehicle or mileage reimbursement (as applicable)

Industry leader: Southern Tire Mart is the largest independent commercial tire dealer in North America
Established customer base with strong brand partnerships
Growth-focused environment with real opportunity to advance
A team culture built on accountability, service, and doing the job right