Account Manager

Job Summary

The Account Manager is the liaison between customers and cross-functional internal teams to ensure the timely and successful delivery of SCI’s product and service solutions for customers in accordance with customer needs and company processes.

Role and Responsibilities

• Managing activities in support of assigned customer tiers in accordance with customer requirements
• Assist customers through email, phone, video conference and/or in person meetings
• Ensure timely and successful delivery of solutions in accordance with customer requirements
• Position SCI’s value-proposition and build long-term client relationships
• CalCloud onboarding and Customer adoption of CalCloud software
• Partner with management to meet monthly goals (Recalls, In-Lab Monthly Asset Goal)
• Manage equipment TAT expectations and update customers regarding equipment status
• Remain up-to-date on job knowledge by participating in technical and professional training
• Responsible for Recall Success for assigned customers
• Utilize business systems in support of CalCloud, CRM, Smartsheet and other business systems as required
• Support Account Management Supervisor with Tier 1 customers as needed.
• Responsible for Clean Room Recall program, Fixed Price Quoting, CRM data entry for Clean Room Fixed Price Quotes and Sales Orders, Quote Follow up, and other general duties that this role is responsible for calibration customers.