Account Manager

As an Account Manager, you manage client relationships, oversee landscape, snow, and property management services, and ensure high-quality service delivery. This position requires strong communication skills, a solid understanding of landscape and property management, and the ability to cultivate long-term client partnerships.

Client Relationship Management

• Build and maintain strong relationships with clients to understand their landscaping and property management needs and expectations.
• Serve as the primary point of contact for clients, promptly addressing inquiries, concerns, and feedback.

Sales and Renewal

• Prepare and present proposals, estimates, and contracts to clients.
• Identify opportunities for upselling additional services or enhancements to current agreements.

Team Coordination:

• Foster a positive work environment that encourages teamwork and strong communication.
• Collaborate with your Production Supervisor to dispatch daily for crews performing work on your client’s properties.
• Oversee a service schedule and hold timely meetings with the production supervisor to schedule work on your client's properties.
• Coordinate with landscaping crew, property management crews, snow removal crews, and subcontractors to ensure service execution meets client expectations.
• Provide guidance and support to team members, ensuring effective communication and collaboration.
• Participate in client handoff meetings with the sales team and the production supervisor to meet new clients and understand the property scope of work.
• Participate in monthly divisional meetings with the account management team.

Reporting and Documentation:

• Maintain accurate records of job notes, budgets, and client interactions.
• Prepare reports and updates for management regarding project status and client feedback.
• Review work tickets regularly to ensure accurate material, subcontractor, and time allocations and update statuses.

Leadership

• Conduct bi-annual performance reviews of the production supervisor and participate in performance reviews of landscape maintenance field staff working in your assigned zone pod.
• Conduct monthly check-ins with the production supervisor.
• All other duties as assigned.