Account Manager- Supply Chain Services

Vallen's Account Manager - Supply Chain Services plays a key role in managing customer relationships and driving the success of supply chain, vending, and/or VMI programs. Reporting directly to the Supply Chain Services Sr. Manager, this position serves as the primary liaison between the customer and Vallen, ensuring service excellence, customer satisfaction, and alignment with business objectives. The Account Manager collaborates closely with onsite Supply Chain Services teams, inside sales, and account management to strengthen partnerships, identify growth opportunities, and reinforce Vallen's value proposition.

Essential Job Duties and Responsibilities:

• Customer Relationship Management: Serve as the primary contact for assigned customers and maintain strong stakeholder relationships.
• Account Growth: Identify opportunities to expand services, improve program performance, and support revenue growth.
• Operational Oversight: Partner with onsite Supply Chain Services teams to ensure service and contract expectations are met.
• KPI Monitoring: Track and communicate key metrics including fill rates, inventory accuracy, service levels, and vending performance.
• Inventory Optimization: Collaborate with customers and internal teams to optimize inventory levels and replenishment strategies.
• Business Reviews: Conduct regular customer reviews and present performance results and improvement opportunities.
• Cross-Functional Collaboration: Work closely with Sales, Operations, Procurement, and Customer Service to support account success.
• Continuous Improvement: Drive process improvements that enhance efficiency, customer satisfaction, and overall program performance.