Account Manager

SurfacePrep is seeking a customer-focused Account Manager / Customer Service Representative to join our Orchard Park team. This role serves as a key point of contact for customers, supporting order processing, product inquiries, quotations, and day-to-day account management activities.

The ideal candidate enjoys building relationships, solving problems, and providing outstanding service. Previous customer service, inside sales, or industrial distribution experience is beneficial, but we welcome candidates with strong communication skills and a desire to learn.

What You'll Do

• Process customer orders, changes, returns, and related documentation accurately and efficiently.
• Respond to customer inquiries via phone and email regarding products, pricing, availability, and order status.
• Verify inventory levels, pricing, ship dates, and vendor availability to ensure timely fulfillment.
• Prepare and follow up on quotes, samples, and customer requests.
• Recommend alternative products or solutions when needed to meet customer requirements.
• Coordinate with operations, purchasing, and management teams to resolve customer issues and returns.
• Develop a working knowledge of SurfacePrep products, materials, and applications.
• Maintain accurate customer records and order information within the ERP system.
• Deliver professional, responsive service that supports long-term customer relationships.