Account Manager
What You'll Do:
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Manage a portfolio of our largest accounts, establishing strong relationships and hitting retention goals
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Run demos of TeamSnap platforms to show the value of new products or add-ons
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Use account and usage data to drive proactive outreach — building account plans, spotting risk or expansion signals before customers raise them, and communicating results
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Drive a value-based sales process, uncovering customer needs through deep discovery and customized demonstrations of the capabilities that solve them
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Manage your upsell pipeline to hit renewal and expansion targets across your portfolio
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Follow up on marketing-driven campaigns, turning outreach into your portfolio into real engagement — identifying challenges, educating customers, and creating growth opportunities
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Serve as the "Voice of the Customer" internally, escalating product feedback to ensure proper product prioritization
Important Qualities:
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Motivated — you get excited about exceeding retention and growth goals
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Strong business acumen — you understand our customers' goals and operations and how TeamSnap adds value
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A great listener — you can absorb a lot of customer feedback, and know how to turn it into action
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Resourceful — you take initiative but also ask for guidance when needed
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Customer focused — you have compassion and care for the customer experience
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Collaborative — you believe in "we" before "I" and love to celebrate wins together
What Will Set You Up For Success:
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1-3+ years of experience in Customer Success, Relationship Management, or Account Management, preferably in a SaaS environment
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A proven track record of hitting retention and expansion targets
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Experience managing complex, high-value accounts where relationship depth matters more than volume
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Ability to travel occasionally, including our annual company meeting, periodic sales team meetings, potential trade shows, and client visits
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Sports industry experience (preferred)
Do you have cold feet? If you think you don’t meet 100% of the above qualifications, you should still seriously consider applying. We’re all humans with special talents that go beyond what’s listed here.
Compensation
We’re committed to equitable compensation for all TeamSnappers. The starting point for this role is an OTE of $73,000, inclusive of base and commissions. Comp is updated based on multiple factors. Our comp is highly competitive in our space and we adjust overall comp based on relevant experience, skills, certifications, and geographic location.
As published by lever · 10 questions · 2 written answers
Basics
Resume/CV, Full name, Email, Phone, Current location, Current company, LinkedIn URL, Github URL, Other website, Other URL
Short answers (3)
- How did you hear about TeamSnap and this opportunity?
- If yes, who referred you? (Type N/A if you weren't referred by a TeamSnap Employee)
- What city do you live in?
Pick from a list (5)
- Were you referred by a TeamSnap Employee?
- Work Authorization
- Visa Sponsorship
- Where are you located? (We are always expanding, but there is a small list of states we do not hire in, including Alabama, Alaska, Delaware, District of Columbia, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Rhode Island, South Dakota, West Virginia and Utah and while we love all parts of the world, we can only hire permanent US residents at this time.) optional
- Target Compensation: Please let us know your required base salary + OTE for this role. optional
Written answers (2)
- Have you previously supported a SaaS company or a custom software application? optional
- Do you have experience working in the sports industry? optional