Account Manager

As an Account Manager, you’ll serve as a trusted advisor to clients, identifying their security and access needs and delivering integrated solutions that span access control, video surveillance, and door and hardware systems. This role requires a combination of consultative sales expertise, technical acumen, and strong project coordination with internal teams.

Essential Functions

Develop and maintain strong relationships with customers, general contractors, and construction managers across assigned accounts and territories
Identify and qualify opportunities for integrated security and door hardware solutions through proactive outreach, referrals, and territory management
Conduct onsite and virtual presentations that highlight the company’s capabilities in access control, video surveillance, and openings solutions
Partner with the internal brands and divisions to ensure coordinated proposals that align access control and physical opening requirements
Collaborate with engineering, project management, and estimating teams to prepare accurate scopes, pricing, and timelines
Prepare and deliver professional proposals, RFP responses, quotes, and technical documentation in coordination with marketing and leadership
Manage sales pipeline and activity in CRM tools (e.g., ConnectWise or similar), ensuring data integrity and compliance with company processes
Stay informed of product developments, emerging technologies, and competitor activity within the security integration and door hardware markets
Facilitate handoffs to project and operations teams, ensuring smooth transitions from sale to execution
Participate in regular sales meetings and training initiatives, including continued education through internal platforms (e.g., ConnectWise)
Other relative duties as assigned

Minimum Qualifications

High school diploma or equivalent; bachelor’s degree in business, construction management, or a related field is preferred
3+ years of experience in sales, account management, or estimating in the security integration, low-voltage, or construction industry preferred

Knowledge, Skills, and Abilities

Understanding of access control, CCTV, intrusion detection, and/or door hardware and electronic locking systems
Ability to read and interpret blueprints, architectural drawings, and specifications
Strong verbal and written communication skills with the ability to present to both technical and non-technical audiences
Excellent organizational, time management, and follow-up skills with a proven ability to manage multiple projects and deadlines
Self-motivated and results-driven, with the ability to work independently and collaboratively
Commitment to delivering exceptional customer service and maintaining long-term client relationships

Physical Demands
Spends more than 2/3 of time standing, kneeling/crouching/stooping, using hands and reaching. Spends approximately 1/3 of time walking and talking/hearing. Frequent lifting required of items 25-50 pounds, and occasional lifting over 50 pounds. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
Work Environment
Conditions will include proximity to forklifts or other heavy machinery and using various tools and hardware. Subject to frequent heavy lifting. May require driving to project sites. May be exposed to variable weather conditions, including hot and cold temperatures.
Qualification Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.