Account Manager

Account Manager position is available for our Corporate Office in Lancaster, PA with our Client Services team. Candidate should have previous customer service and project management experience. This role supports clients pertaining to special projects, inbound receipts, order fulfillment, and returns processing. The successful candidate has a great opportunity for career growth in the department to become an Sr Account Manager.

Account Manager Job Responsibilities:

1. Builds strong relationships internally and externally to create an exceptional customer experience.
2. Assists in project execution by implementation of activities associated with project set-up, implementation, site-specific client projects and quality control as assigned by Account Manager(s) and Client Services management.
3. Supports smaller accounts as assigned key point of contact and directly supports meeting client requirements through effective decision making.
4. Participates in Client Satisfaction Team (CST) meetings as required.
5. Serves as back-up for other team members in the department.
6. Performs order and transaction entry daily and as needed. Manages held orders, back orders, drop ship orders, and order status changes. Will also escalate order issues/challenges internally for resolution and communication to client as needed.
7. Submits daily, weekly, and monthly reports/projects (work orders) to facilities as required for assigned accounts directly in system or via the entry of scheduled activities and makes sure these are billed timely and accurately. May be required to change dates and other report values, as needed.
8. Performs the following as needed internally or as required for accounts: file transfers and e-mail, maintain out-queues and message logs. Research problems and discrepancies as required by reviewing order details, cycle count results, receiving paperwork and other documents. Develops and maintains procedures for assigned accounts.
9. Performs other duties as necessary and/or assigned.