Account Manager
Account Manager
Department: Sales & Account Management | Reports To: Head of Sales |
Location: New York City (On-site, with domestic &
international travel) | Type: Full-Time |
The Role
As an Account Manager, you'll own
a book of existing clients and be measured on driving trading revenue from that
book — growing usage, deepening engagement, and expanding subscriptions across
your accounts.
You'll be the go-to person for
your clients' success on the platform, and you'll help shape how UNI builds
long-term value for the customers we already have.
• Engage
with our existing customer base to enhance trading activity on our platform
• Re-engage
dormant accounts and identify growth opportunities within your book of business
• Conduct
regular check-ins to understand evolving customer needs and surface pain points
• Maintain
and manage your account pipeline and follow-ups in our CRM system
• Identify
upsell and subscription-expansion opportunities within current accounts
• Collaborate
closely with the sales and marketing teams to align messaging and campaigns for
existing clients
Requirements
Must Have
• 3+
years of experience in diamond and jewelry in sales positions
• Strong
organizational and time management skills, with familiarity with CRM tools and
sales engagement platforms
• A team
player with a strong, service-driven approach
• Outgoing,
with the drive and enthusiasm to do the role with a can-do mindset
• A
scrappy self-starter who can spot growth opportunities unaided, with a
flexible, persistent, and assertive personality
• Ability
to work in a fast-paced environment and handle rejection in an old-school
market
• Excellent
communication and interpersonal skills
• A team
player with a strong, service-driven approach
• Bachelor's
degree in Business, Marketing, Communications, or related field (or equivalent
experience)
Nice to Have
• GIA
graduate
• Experience in B2B diamonds sales (wholesale)
Benefits
• Employment
Type: Full-time employee, based in NYC
• This
position requires frequent domestic travel, and occasional international travel
• Competitive
base salary, with the right incentives ($60-90K)
• Health,
dental, vision and life insurance - 100% covered for the employee, plus strong
coverage for immediate family
• 401(k)
and Paid PTO
• Meaningful,
purpose-driven work
• A
supportive and inclusive environment
• The
ability to help shape the future direction of the company
• Opportunity
to join a high-growth startup and a fast-paced, international, diverse, and
collaborative team of professionals