Account Manager

Account Manager

As an Account Manager, you'll own a book of existing clients and be measured on driving trading revenue from that book — growing usage, deepening engagement, and expanding subscriptions across your accounts.

You'll be the go-to person for your clients' success on the platform, and you'll help shape how UNI builds long-term value for the customers we already have.

• Engage with our existing customer base to enhance trading activity on our platform

• Re-engage dormant accounts and identify growth opportunities within your book of business

• Conduct regular check-ins to understand evolving customer needs and surface pain points

• Maintain and manage your account pipeline and follow-ups in our CRM system

• Identify upsell and subscription-expansion opportunities within current accounts

• Collaborate closely with the sales and marketing teams to align messaging and campaigns for existing clients

Requirements

Must Have

• 3+ years of experience in diamond and jewelry in sales positions

• Strong organizational and time management skills, with familiarity with CRM tools and sales engagement platforms

• A team player with a strong, service-driven approach

• Outgoing, with the drive and enthusiasm to do the role with a can-do mindset

• A scrappy self-starter who can spot growth opportunities unaided, with a flexible, persistent, and assertive personality

• Ability to work in a fast-paced environment and handle rejection in an old-school market

• Excellent communication and interpersonal skills

• A team player with a strong, service-driven approach

• Bachelor's degree in Business, Marketing, Communications, or related field (or equivalent experience)

Nice to Have

• GIA graduate

• Experience in B2B diamonds sales (wholesale)

Benefits

• Employment Type: Full-time employee, based in NYC

• This position requires frequent domestic travel, and occasional international travel

• Competitive base salary, with the right incentives ($60-90K)

• Health, dental, vision and life insurance - 100% covered for the employee, plus strong coverage for immediate family

• 401(k) and Paid PTO

• Meaningful, purpose-driven work

• A supportive and inclusive environment

• The ability to help shape the future direction of the company

• Opportunity to join a high-growth startup and a fast-paced, international, diverse, and collaborative team of professionals