Account Manager (US)

FreeWill is seeking an Account Manager to join the Partner Success team and play an integral role in supporting nonprofits across the country. This is a full-time remote position. The compensation range is $115,000-$128,000 OTE, inclusive of a base salary of $86,000-$96,000 and equity.

Responsibilities will include:

• Ensure nonprofit organizations want to continue working with FreeWill through annual subscriptions
• Identify opportunities to expand partnerships to include additional FreeWill fundraising tools and add value
• Build warm, dynamic relationships with partners and ensure they feel cared for
• Identify and proactively address challenges internally and externally
• Ensure tactics and processes are scalable as the team and partnerships grow
• Understand and communicate partner needs to internal teams
• Lead renewal and upsell meetings and communications with partners, prioritizing partner goals
• Build strong relationships internally with Partner Success Strategists to understand the partner journey up to renewal
• Creatively make and pitch renewal and expansion plans based on individual partner needs, owning each deal ahead of key deadlines
• Represent nonprofit partner needs across the company and help shape how FreeWill builds and delivers value
• Communicate with partners about new FreeWill developments and proactively offer value
• Maintain and improve renewals and upsells project management systems, keeping CRM records accurate for reliable scheduling and forecasting
• Share feedback, customer success techniques, and trends with the broader team

You’re a great fit if you:

• Have 2+ years of experience on a SaaS customer success team, managing clients, handling negotiations, or in nonprofit fundraising
• Possess superior written and verbal communication skills and strong attention to detail
• Have strong organizational skills and are comfortable working within CRM and sales tools
• Demonstrate intellectual curiosity and willingness to learn and take on projects outside your primary expertise, with a strong bias toward follow-through
• Exhibit strong decision-making skills with a collaborative mindset, balancing autonomous action with timely team alignment
• Are comfortable operating with ambiguity and navigating nuances to make sound decisions
• Embody FreeWill’s values of focus, joy, kindness, and courage in day-to-day work

Total Compensation

The projected annual salary range is $115,000-$128,000 OTE, including a base salary of $86,000-$96,000 and equity.

Additional benefits include:

• Work from home
• Flexible Paid Time Off policy (minimum three weeks recommended)
• Flexible hours
• Competitive salary
• Commuter benefits
• Company stock options
• 401k
• Medical, dental, and vision insurance (some single coverage medical plans are 100% employer paid; subsidized rates for dependents)
• Short-term and long-term disability insurance
• Life and AD&D insurance
• Free One Medical membership
• Paid parental leave for all parents

Perks:

• Regular virtual team events
• $250 monthly co-working budget (for local co-working spaces or home wifi)
• $300 annual home office or utility budget
• $1,000 referral bonuses
• $800 annual professional development budget
• Claude (AI Assistant) company/team account

Hiring Process

• Hiring Manager Interview (30 minutes)
• Take Home Assignment (1 hour)
• Presentation (15 minutes with 15 minutes Q&A)
• Offer (contingent on positive references)

Please note: Steps in the hiring process may change. The Recruiter will provide updates and details as needed. Most hiring processes take an average of 4 weeks.

AI Policy

Candidates are expected to demonstrate their experience and skills through their own words and work, not through AI-generated content. Use of AI-generated responses during the hiring process is discouraged and may result in disqualification, except where otherwise indicated. AI tools may be used by FreeWill for interview transcription, evaluation, or fraud detection, with human oversight maintained throughout.

EEOC & Diversity Statement

FreeWill is an equal opportunity employer and values diversity. Employment decisions are not based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. FreeWill is a remote-first company and cannot hire in Colorado, Alabama, or Louisiana, nor sponsor work visas. All applicants must have work authorization in their respective country.

If you don’t meet every qualification, you are still encouraged to apply. FreeWill is dedicated to building an inclusive, diverse, equitable, and accessible workplace that fosters a sense of belonging.