Account Manager

Job Summary:

The Sales Account Manager is responsible for developing long-term relationships with customers and overseeing customer accounts. This person will work to satisfy customers’ needs and requests, respond to their queries in a timely manner and aspire to deliver positive customer experience and will help grow our business by building successful, long-term client relationships.

Duties/Responsibilities:

• Manages a portfolio of accounts to achieve long-term success.
• Develops positive relationships with clients.
• Acts as the point of contact and handle customers’ individual needs.
• Generates new business using existing and potential customer networks.
• Resolves conflicts and provide solutions to customers in a timely manner.
• Reports on the status of accounts and transactions.
• Multi-tasks between various programs and phone calls.
• Enters correct customer and customer order data into a CRM and ERP system.
• Opens and maintains customer accounts.
• Contributes to the team effort by accomplishing related results.
• Manages in-coming calls.
• Works closely with various other departments.
• Processes customer design and cost requests.
• Prepares and presents quotes.
• Performs other duties as assigned.