Account Manager

We are looking for an experienced Account Manager to lead the delivery of exceptional workplace and guest services across a prestigious multi-site corporate portfolio.

As the key client contact, you will build strong stakeholder relationships, drive service excellence, and lead a large, diverse team to consistently deliver outstanding results. This is a highly visible role requiring regular travel and a hands-on approach to supporting both clients and operational teams.

Key Responsibilities

• Manage senior client relationships and act as the primary point of contact.
• Lead, develop and inspire teams across multiple locations.
• Drive performance against KPIs and SLAs.
• Deliver business reviews, reports and strategic recommendations.
• Lead projects, change initiatives and continuous improvement activities.
• Ensure compliance with employment legislation, Health & Safety, and company policies.
• Support the successful delivery of corporate events.

Hours: 40 hours per week
Competitive salary

Required Skills and Experience

• Leadership experience within a 5-star corporate, hospitality or workplace environment.
• Proven success managing large, multi-site operations and diverse teams.
• Strong client relationship and stakeholder management skills.
• Experience delivering business reviews, analysing data and presenting insights.
• Skilled in leading through change and developing future leaders.
• Confident, proactive, highly organised and customer focused.

Technical Knowledge

• Meeting room and visitor management systems (Condeco or similar).
• Helpdesk/ticketing systems and switchboard operations.
• Microsoft Office (advanced proficiency).
• Employment legislation and Health & Safety practices.
• Video conferencing platforms (Zoom, Polycom or similar).
• AV systems knowledge is desirable
  

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.