Account Manager
Role: Account Manager
Experience: 1 - 2 years
Work Location: Mauritius
Job Description:
- The Account Manager / Customer Success Manager owns the commercial, operational, and relationship performance of an assigned customer portfolio.
- The role is accountable for product adoption, measurable customer value, stakeholder. development, renewal readiness, retention, risk management, and appropriate commercial expansion.
- This is not a customer-support or renewal-coordination role.
- The role requires structured account planning, business discovery, product understanding, commercial ownership, disciplined CRM execution, and proactive coordination across sales, support, presales, consulting, delivery, finance, legal, and product teams.
- The successful candidate must convert customer information and system signals into specific, time-bound actions that protect revenue and expand the customer relationship.
Roles & Responsibilities:
- Account Ownership and Customer Strategy.
- Customer Success and Product Adoption.
- Revenue Retention and Renewals.
- Expansion, Cross-Sell, and Upsell.
- Customer Intelligence and Risk Management.
- Customer Engagement and Executive Governance.
- Internal Coordination and Execution.
- CRM Discipline and Reporting.
Key Requirements:
- Commercial Acumen: Recurring revenue, renewals, churn, upgrades, cross-sell, pipeline, discounting, and account growth.
- Business Discovery: Ability to understand customer processes, priorities, pain points, and transformation initiatives.
- Product & Technology Understanding: Ability to discuss business software, integrations, implementation dependencies, usage, support issues, and limitations.
- Analytical Capability: Ability to interpret account, revenue, usage, support, invoice, engagement, and stakeholder data.
- Stakeholder Management: Confidence engaging users, managers, procurement, finance, IT, and executives.
- Execution Discipline: Strong follow-through, accurate records, deadline control, and escalation judgment.
- Communication: Strong written and verbal English and French. Creole is preferred.
- The preferred candidate is a commercially aware customer-success professional who combines relationship management, product understanding, analytical capability, and execution discipline.
- The individual must be able to protect recurring revenue, improve adoption, identify growth opportunities, manage customer risk, and operate as the accountable owner and internal orchestrator of the customer relationship.