Account Manager

Location: Bangalore

Responsibilities:

1. Client Relationship Management: Build and maintain strong, long-lasting relationships with clients.
   
2. Sales Strategy Development: Develop and implement strategic sales plans to achieve company goals.
   
3. Account Growth: Identify and grow opportunities within assigned accounts.
   
4. Negotiation and Closing: Negotiate contracts and close agreements to maximize profits.
   
5. Customer Needs Analysis: Understand customer needs and provide appropriate IT solutions.
   
6. Performance Metrics: Track and analyze key account metrics, such as sales results and forecasts.
   
7. Collaboration: Work closely with internal teams, including marketing, support and product development, to ensure customer satisfaction.
   
8. Problem Resolution: Handle customer complaints and provide solutions to ensure a high level of customer satisfaction.
   
9. Reporting: Prepare regular reports on account status and sales performance.
   

Qualifications:

1. Experience: At least 4 years of experience in IT services/products sales. Experience handling BFSI/Fintech clients would be an added advantage.
   
2. Education: Bachelor's degree in Business Administration, Marketing, or a related field. MBA would be an added advantage.
   
3. Communication Skills: Excellent verbal and written communication skills.
   
4. Negotiation Skills: Strong negotiation and closing skills.
   
5. Technical Knowledge: Familiarity with IT industry, including software, hardware, networks, and data centers.
   
6. Analytical Skills: Ability to analyze sales data and metrics.
   
7. Customer Focus: Strong customer service orientation.
   
8. Team Player: Ability to work collaboratively with cross-functional teams.
   
9. Problem-Solving Skills: Strong problem-solving and conflict resolution skills.