Account Operations Executive - San Diego, CA
Summary
Leads multi-site healthcare operations in Southern California and Arizona, coaching teams of Patient Navigators and partnering with clinical sites to improve patient care and business growth.
Account Operational Executive
San Diego, CA
Hybrid | Full-Time
$100,000–$120,000 Base Salary + Equity
Candidates must reside in the San Diego, California area and be able to travel regularly to partner sites throughout Southern California and Arizona. This is a field-based leadership position that requires consistent on-site presence to support operational excellence, provide coaching and development to teams, and collaborate closely with clinical site leadership to drive performance and patient care initiatives.
Lead Healthcare Operations. Elevate the Patient Experience.
At HALO Diagnostics (HALO Dx), we're transforming healthcare through precision diagnostics, advanced imaging, and patient-centered care. Our mission is to detect disease earlier, improve outcomes, and deliver an exceptional experience for every patient. We're seeking an experienced Account Operational Executive to lead multi-site healthcare operations across Southern California and Arizona. In this role, you'll oversee a team of 10+ Patient Navigators while partnering closely with physician practices, imaging centers, and operational leaders to drive exceptional patient experiences, operational excellence, and continued business growth. The ideal candidate is a collaborative, results-driven leader who thrives in fast-paced healthcare environments and has a proven track record of managing multi-site healthcare operations. You will lead, coach, and develop high-performing teams by overseeing performance, workforce planning, scheduling, timekeeping, and employee development while fostering a culture of accountability and engagement. You'll optimize workflows, improve patient access and operational efficiency, monitor key performance indicators, and work closely with site managers and physician partners to resolve operational challenges. As a champion of the patient experience, you'll ensure compassionate, seamless care throughout the patient journey while supporting navigators who assist with imaging, diagnostics, and genetic testing services. You'll also lead onboarding and ongoing team development in partnership with the National Training Team, promote continuous learning, and collaborate cross-functionally with Operations, Clinical Leadership, Human Resources, Training, and Account Management to support new site launches, operational transitions, workflow improvements, and strategic growth initiatives across the organization.