Account Project Coordinator (Spanish & English + fluent French is a plus ). Packaging sector

Job: Account Project Coordinator Location: Barcelona. The offices are in the center of Barcelona and well connected by public transport Reporting to: Sr. Account Project Coordinator Working day: Full time – Working from home maximum 1 days/week Schedule: 9.00/9.30 a.m. to 5.30/6.00 p.m. Monday to Thursday. Friday Flexible timetable Staff: You will not be in charge of a team. Business Travel: Approximately 5-7 business journeys per year, of short duration Conditions: Very competitive salary (between €30,000 and €35,000 gross/year). Permanent employment contract Objective of the position: ·The Account project coordinator is a member of the Business Operations Team responsible of process, maintain & improve upon customer projects/requests while coordinating with Sales / Supply Chain and production. ·The Account project coordinator has to develop in-depth understanding of project scope and particulars i.e. timeframes, budget and outcome. ·The role involves tasks like analyzing business operations and identifying customer needs in order to bring the two closer together. Duties: ·Maintain good customer relations with daily contacts by taking the ownership on repeat business. ·Ensure that the repeat business is running smoothly on time and to budget. ·Organize workflow within SCH to meet customer timeframes and make sure we follow standard process and customer get correct reply in-time. ·Manage the existing accounts, monitoring its progress, coordinating meetings and overseeing members of the project team assuring that "expert’s talk to experts". ·Work very close to sales to understand the market needs, help sales on improving customer relationship and Keep sales informed on issues / complaints / on time escalations. ·Support Sales in New business. ·Coordinate customer complaints and ensure a prompt & satisfactory resolution, in coordination with other departments. ·Executing quickly, reliable and complete the responsibilities: Operational forecasting, trial management, complaint process, customer satisfaction, chain coordination, etc. ·Work focused on continues improvement (Order pattern, Print proposals, operational Forecast) ·Helps to ensure consistency of process across the supply chain organization. ·Participates in special projects as needed. Responsibility: ·Responsible for coordinating an effective & efficient response to customers. ·Responsible for management, recording & reporting of all information pertaining to customer satisfaction. ·Responsible for executing all tasks in accordance with agreed procedures and KPIs. ·Responsible escalating issues to reporting manager in timely manner to solve any issues.