Account Quality Manager

Own and drive customer satisfaction, process compliance & continuous service improvement for the assigned account(s) Facilitate customer satisfaction surveys (Bi-Annual CSAT & Project CSAT), analyze feedback, develop action plan to improve customer perception and track to closure. Ensure ITIL operational process compliance for the program to deliver the services Set up and improve ticket level customer satisfaction (TCSAT) and Deploy ticket audit processes/BOT. Own and manage continuous improve…