Account Receivables Supervisor

Position Summary

The AR/Collections Supervisor leads the accounts receivable and collections function for our dynamic environmental services company. This role ensures timely invoicing, efficient cash application, effective collections, and strong cash flow management in a high-volume, service-based environment with complex billing (e.g., project-based, recurring, regulatory, and variable-rate contracts).The ideal candidate drives process improvements, manages a small team, reduces Days Sales Outstanding (DSO), and maintains positive customer relationships while upholding compliance with environmental industry regulations and financial controls.

Key Responsibilities

• Team Leadership: Supervise, mentor, and develop a team of AR specialists, billing clerks, and collectors. Conduct performance reviews, training, and workload distribution.
• Invoicing & Billing Oversight: Ensure accurate and timely generation of customer invoices, including project-based, subscription, and ad-hoc billing. Review complex invoices for environmental services, adjustments, and credits.
• Collections Management: Oversee proactive collections processes, including aging report analysis, customer follow-ups (calls, emails, portals), payment plans, and escalations. Maintain DSO targets and minimize bad debt/write-offs.
• Cash Application & Reconciliation: Supervise daily cash application, bank reconciliations, and resolution of discrepancies. Ensure accurate posting of payments, credits, and adjustments.
• Credit & Risk Management: Evaluate customer creditworthiness (new and existing), set credit limits, and recommend holds or terms adjustments. Work closely with sales and operations on high-risk accounts.
• Reporting & Analysis: Prepare and present AR metrics (aging, DSO, collection effectiveness, bad debt reserves) to senior management. Identify trends and implement corrective actions.
• Process Improvement: Drive automation and efficiency in AR workflows (e.g., ERP enhancements, electronic invoicing, customer portals). Develop and update policies/procedures for collections and credit.
• Customer Relations: Handle escalated disputes professionally, maintaining strong relationships with clients in the environmental sector while protecting company interests.
• Compliance & Controls: Ensure adherence to GAAP, SOX/internal controls, environmental billing regulations, and company policies. Support audits and financial close processes.
• Cross-Functional Collaboration: Partner with Sales, Operations, Project Management, and Legal teams on contracts, change orders, liens (where applicable), and dispute resolution.