ACCOUNT REPRESENTATIVE (DENTAL)

Position Summary:
Under the general supervision of the Business Office Manager, the Account Representative is responsible for the billing, collection, and reconciliation of accounts, and educating related departments about the billing/collection/reconciliation processes to ensure that clean, collectible claims are sent to payers in a timely manner.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all inclusive.

Essential Duties & Responsibilities:
• Review patient’s accounts to determine the status of the account.
• Make standard adjustments.
• Prepare and process a variety of documents necessary for the maintenance and follow-up of all outstanding patient’s accounts.
• Examine accounts for accuracy, adequate documentation, and compliance with regulations.
• Telephone third party payers regarding amounts that are due.
• Perform follow-up procedures in a timely manner in accordance with hospital Business Office policy and procedures.
• Generate contractual adjustment documents, when appropriate.
• Identify accounts that are deemed non-collectible and make appropriate adjustments.
• Report any discrepancies to the Dental Director providing all supporting documents and recommending resolution.
• Generate monthly reports and close month by the first week of the following month and submit to the Finance Department.
• Help with Dental Receptionists, as needed.
• Perform other duties as assigned.