Account Service Administrator
Equipment Management Service And Repair (EMSAR) is looking for an Account Service Administrator who is passionate about our core mission – to customize and deliver the best and highest quality solutions to our customers. The Account Service Administrator will support the company's mission, vision, and values.
Seeking a talented and competitive Account Service Administrator that thrives in an evolving, exciting environment. The successful candidate will have an interest in accuracy, be a conscious communicator and have an appetite for learning, listening and questioning.
- Work order creation, dispatching and closure processes for designated client(s).
- Follow-up on dispatched calls, make sure they are scheduled appropriately and if needed, parts are ordered and tracked.
- Routinely tracked and reported on work orders.
- Provide work planning and scheduling for multi-functional work team in accordance with established processes and procedures.
- Communicate with clients to collect service requirements and schedule services.
- Coordinate scheduling of services provided by OEMs and third-party vendors.
- Provide logistical coordination between customers and EMSAR field service team to ensure parts, test equipment and other necessary components for service are ordered, shipped and received.
- Maintain customer asset management, inventory, and/or CMMS software systems as applicable for service operations.
- Compile, sort and enter various forms of data into different reports for customer and EMSAR management.
- Close all work orders in the operating system for FSE's without log ins to Service Max.
- Assure the FSE's Service receipt (FSR) is emailed or faxed and all information is filled in
- May review work of others
- In absence of manager, will be provided autonomy to make independent decisions.
- Take on new projects as requested
- Other duties as assigned