Account Service Manager

Responsibility

• Lead and manage overseas client relationships, with a focus on re-engaging existing Japanese clients and developing new clients in Singapore, the UK, and Australia.;

• Independently manage and oversee the execution of assigned projects, with minimal supervision;

• Build relationships and maintain constant contact with key clients to understand project goals, specifications, requirements, feedback, and expectations;

• Conduct client needs analysis and present the upgraded Mobile App CRM Demo and company solutions;

• Prepare correspondences, documents, proposals, budget estimations, pitches, and presentations;

• Prepare quotations and proposals, and follow up on project opportunities in target markets;

• Work closely with project management and development teams to control project flow and deliver high-quality digital works (web app / mobile app / back-end system) to clients, ensuring client requirements are accurately translated into project deliverables.

• Provide day-to-day leadership and delivery responsibility; oversee front-end and back-end technology work streams of development and problem solving;

• Support overall market expansion strategy and contribute to achieving the project's overseas revenue growth targets;

• Self-motivated, capable of working independently, and fully accountable for projects of varying scales.

Qualifications

• Experience with AI tools and technologies to enhance and streamline the account servicing and proposal development process;

• Experience with management tools (e.g. Jira, Confluence, Notion, MS Teams, Xmind) and process modeling tools;

• Strong communication skills, strong sense of responsibility and eager to support teams, keep teams motivated and meet deadlines;

• Degree holder; At least 3-5 years solid experiences in account servicing or project management in the field of digital / IT industry / digital advertising development and proven record of successful completion of medium to large scale projects;

• Good command in spoken and written English, Mandarin & Cantonese;

• Strong interpersonal and presentation skills;

• Familiarity in digital channels and strong sense at the latest digital media practices and trends.

Benefit

• 5 days’ work

• Medical benefit, clinical benefit and dental benefit

• Birthday, wedding, maternity and paternity leaves

• Overtime meal and transportation allowance

• Office hours: 9:30am-6:30pm

• 5-day annual bonus leave for long-service reward

• Performance bonus

• Young, joyful and harmonious working environment

Attractive salary and fringe benefits will be offered to the right candidates. Please state the job reference, send your resume & expected salary, availability for interview.