Account Services Analyst (6 months contract)
Summary
Analyzes and processes customer onboarding and account management for a digital bank, including KYC, name screening, and due diligence, ensuring compliance with banking regulations.
Get to know our Team:
Neo Services Sdn. Bhd. is a newly setup Shared Service Center, a 100% subsidiary of GXS Bank Pte. Ltd. based in Singapore - the Grab-led Digital Bank approved by MAS to commence operations. We aim to leverage technology and innovation to serve the financial needs of the unserved and underserved individuals, and micro and small medium enterprises.
We are driven by our shared purpose and passion to bring positive transformation to the banking industry.
We design and provide products and services that empower our customers to enjoy greater banking convenience while they extract more value from their money. We are focused on promoting and developing healthy saving and investment practices across generations.
Get to know the Role
We’re looking for an Account Services Analyst. The candidate will be involved in the day-to-day Customer Onboarding and Account Management activities which includes Name Screening, Proof-of-Address (POA) checks, eKYC/KYC, Customer Due Diligence and Account Management. The incumbent may be deployed for shift work to support up to 24x7 coverage.
The day-to-day activities:
Support day-to-day operational activities in the Onboarding and Account Management processes and ensure adherence to SLA timelines.
Perform day-to-day eKYC/KYC processing with consistency
Review of name screening alerts flagged by the Bank’s Name Screening system, focusing on assessing escalated alerts with sound judgment.
Conduct CDD documentation and review for Retail Consumers with high quality standards (e.g. consistency, process adherence, productivity). This is primarily focused on new client onboarding reviews.
Send outbound requests for information to customers (if required) to capture critical information for accurate risk assessment as part of the CDD/ECDD process and track these to conclusion
Ensure processes are performed in compliance with the Bank’s standards and regulatory requirements
Perform other ad-hoc duties as and when assigned.
Requirements:
At least 1 year of relevant banking experience
Preferably Bachelor’s Degree or equivalent in any discipline. Diploma with relevant experience will be considered.
Good communication skills
Able to work in shift-based hours
Experience in AML/CFT roles, with relevant hands-on Name Screening experience for consumer retail/small & medium enterprises banking segments.
Solid knowledge of Know Your Customer (KYC) & Customer Due Diligence (CDD) concepts will be an added advantage.
Good understanding of the regulatory requirements (i.e MAS 626) and KYC compliance processes for customer onboarding.
Prior experience with various commercial name screening/ monitoring systems (e.g Actimise, Refinitiv, Dow Jones etc.)
Relevant experience in conducting end-to-end onboarding and account management for consumer retail/ small & medium enterprises banking segments will be a plus.
Certification as an AML specialist (e.g CAMS / Diploma in AML) with a recognized institution will be an advantage.