Account Services Rep - Belcamp, MD (52328)

Job Summary:

Provide sales, administrative, and account service support through taking and tracking orders, providing logistical support, and the resolution of account issues and grievances.

Responsibilities:

• Originate inside sales; take orders via phone, fax or e-mail and input orders into system.
• Follow orders from time of placement to time of invoice, processing all paperwork; communicate with other departments about issues related to orders.
• Confirm orders to account purchasers; analyze logistical options and make decisions based on costs and time frames and notify logistics company of decisions and track shipments.
• Input new accounts in the system and maintain accounts codebook; enter sample requests for accounts when needed.
• Communicate with and assist salesperson with requests, issues, credits, product return authorizations, and assist with handling account grievances.
• Request updated pricing and send to accounts.
• Communicate regularly with customers, salesperson, and departments.
• Responsible for aged receivables and follow up on outstanding payments/past due invoices.
• Maintain min/max levels of product per customer request and update min/max level excel sheets as needed.
• Provide inventory to customers upon request.
• Plan full truckloads to customers.
• Prepare monthly aged inventory reports for salesperson who monitors floor stocks.
• Answer phones, direct calls and take messages.
• Call for service on office machines as needed.
• Assist with administrative duties as needed.
• Communicate with customers, employees, and others to answer questions, disseminate, or explain information.
• Interact with all departments for the purpose of ensuring orders are being fulfilled timely/accurately.
• Act as the gatekeeper of orders for customers and follow from beginning to end.
• Other Duties as assigned.