Account Services Supervisor

<p><b>Screens and assesses coverage or non-coverage availments for quick response or resolution of cases</b></p><p><b><br /></b></p><p><b>Monitoring of identified Customer Support transactions as requested by internal and external customers</b></p><p><b><br /></b></p><p><b>Tracking of daily transactions received from various customer touch points and ensures requests are properly attended to (identified issue tracker)</b></p><p><b><br /></b></p><p><b>Coordination with customers and other groups to ensure completion of Support requirements within agreed quality and timeline.</b></p><p><b><br /></b></p><p><b>Reviewing of required reports to ensure achievement of required standards</b></p><p><b>Creation of timely accurate LOA based on members requirements</b></p><div><br /></div>