Account Support

Supply Chain Operations Support
*Handle all customer and internal inquiries timely and professionally.
*Monitor shipments in transit by exception to ensure SLAs and KPIs are met
*Monitor successful EDI transmission and data integrity of Exp.o
*Audit files for accurate and timely invoicing
Carrier Relations
*Measure performance goals and KPIs at an aggregate level
Performance Management
*Statistical and performance reporting
*Internal and external training
Business Intelligence
*Confirm data integrity of internal and customer facing reports
*Develop and maintain network monitors and dashboards
*Create new and ad hoc reports that help manage customer expectations
Continuous Improvement
*Short and long term problem resolution through root cause analysis
*Effectively use all available data analysis tools and resources to routinely mine network data for trends, anomalies, opportunities and areas for continuous improvement
*Identify and maintain a constant pi;eline of cost and process improvement projects
*Effectivly manage projects through to completion