Account Support Services II

SUMMARY
The Account Support Services II plays a pivotal role in executing a range of transfer agency duties, such as communication with external firms via email, reoccurring reconciliation processes, account and trade status review. This role involves moderate direct client engagement and a significant degree of collaboration with other operational teams.

KEY ACCOUNTABILITIES

Coordinate and assist with standardized technology integrations with external firms, supporting onboarding, implementation, testing, and ongoing operational readiness.
Perform control reviews and data validation activities to ensure the accuracy, completeness, and integrity of information within internal systems.
Develop, maintain, and communicate procedural documentation, process updates, and continuous improvement initiatives.
Execute recurring operational activities associated with Alternative Investment trading calendars and scheduled processing events.
Reconcile external platform data, transaction records, and operational logs against internal reporting to ensure financial accuracy and data consistency.
Research and obtain missing account information, coordinating with internal and external stakeholders to resolve data gaps and support account onboarding.
Serve as a point of contact for clients, FinTech partners, and brokerage firms, addressing account-related inquiries.
Collaborate with team members and cross-functional departments to resolve issues, support business processes, and ensure timely completion of deliverables.
Contribute to process improvement, automation, reporting, and other initiatives as needed to support team and organizational objectives.

EDUCATION AND EXPERIENCE

Bachelor’s degree in business administration or a related field is preferred.
2-4 years of experience in client services or a related field.
Background in the financial services industry.

Consideration for equivalent combinations of education, experience, and KSA’s.

KNOWLEDGE

Familiarity with operational standards, including SEC, IRS, and prospectus regulations.
Understanding of retirement products such as IRA, Simple IRA, and other plans.
Proficiency in mutual funds and alternative investment products.
Competence in using Microsoft Office Suite and Adobe Acrobat.

SKILLS AND ABILITIES

Ability to troubleshoot using innovative and critical thinking.
Strong multitasking, analytical, and organizational skills.
Proactive, strategic, and detail-oriented with a dedication to quality, efficiency, and effectiveness.
Uphold personal integrity, responsibility, and accountability.
Efficient use of resources in collaboration with team members.
Active participation in problem-solving and decision-making.
Clear and concise communication skills, both written and oral.
Active listening to understand and foster an open exchange of ideas.
Capability to identify needs and secure resources to achieve goals.
Build and maintain effective relationships with colleagues and external partners in all situations.
Adapt priorities and deadlines based on new information, conditions, or challenges.