Account Support Specialist

Blue Chip Group’s Beverage Division is seeking a motivated recent graduate or early-career professional to join our team as an Account Support Specialist within our contract manufacturing business.

The Account Support Specialist supports and helps manage assigned customer accounts while learning the commercial, operational, and financial mechanics behind beverage production in a fast-paced manufacturing environment.

You will work directly with customers while coordinating internally with Operations, Quality, Supply Chain, and Finance to ensure successful product launches, accurate execution, and strong account performance. The role combines relationship management, business analytics, and cross-functional execution, providing hands-on exposure to how customer partnerships operate inside a 24-hour production facility.

This position offers early responsibility, executive visibility, and a structured path toward a full Account Manager role.

I. Here is what you’ll do:

Customer & Account Management

• Serve as a day-to-day contact supporting assigned customer accounts
• Build professional customer relationships through responsive communication and follow-through
• Assist with onboarding new customers and new product launches
• Maintain accurate customer documentation, product specifications, and account records
• Coordinate customer requests, samples, and project timelines
• Help identify and resolve customer issues by coordinating with internal teams

Commercial & Financial Support

• Support development and validation of customer quotes and pricing
• Compare quoted costs to actual production results and identify variances
• Assist in monitoring account margins and overall financial performance
• Develop and maintain Excel-based tools for account tracking and reporting
• Help ensure customer accounts operate efficiently and profitably

Cross-Functional Execution

• Collaborate daily with Operations, Quality, Supply Chain, and Finance teams
• Coordinate production readiness to meet customer expectations and timelines
• Support alignment between customer requirements and manufacturing capabilities
• Assist with investigation and resolution of customer-related issues or complaints
• Help ensure accurate communication between customers and internal departments

Reporting, Process Improvement & Digital Tools

• Prepare account reports and updates for customers and internal stakeholders
• Maintain organized records of account activity and documentation
• Identify opportunities to improve workflows, communication, and reporting accuracy
• Assist in developing dashboards and reporting tools that improve account visibility and decision-making
• Support process improvements using automation, digital tools, and AI-supported technologies