Accountability and Safeguarding Coordinator - Africa Based (2025821)

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.

At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering.

If you’re looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today.

ORGANIZATION SUMMARY

World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.

Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.

POSITION SUMMARY:

World Relief seeks an Accountability and Safeguarding Coordinator to provide project management, case management coordination, administrative and operational support to strengthen World Relief's Accountability and Safeguarding systems across International Programs (IP).

The Coordinator supports the implementation, monitoring, reporting, capacity strengthening, investigations administration, and continuous improvement of accountability and safeguarding systems across International Programs.

The position works closely with country offices, regional teams, partners, and Home Office staff, including the Accountability & Safeguarding Director and Technical Advisor, to strengthen Complaint and Feedback Mechanisms (CFMs) implementation, safeguarding and PSEAH compliance, and misconduct reporting and response processes, while promoting organizational learning.

ROLE & RESPONSIBILITIES:

1. International Accountability & Safeguarding Support

Support country offices in implementing and strengthening Complaint and Feedback Mechanisms (CFMs), including monitoring functionality, accessibility, usage, complaint handling processes, and follow-up on identified gaps or action items.
Support implementation and monitoring of safeguarding, PSEAH, and child protection policies, procedures, compliance checklists, and action plans in collaboration with country office focal points.
Contribute to capacity strengthening efforts through the development, maintenance, coordination, and delivery of trainings, Communities of Practice, onboarding activities, and training compliance tracking
Assist in maintaining and updating tools, templates, and guidance materials for CFM and safeguarding systems.
Provide coordination support for partner compliance efforts related to safeguarding, CFM, and PSEAH.
Support safeguarding and misconduct investigations, including supporting case tracking, documentation management, interviews, investigation logistics, action-item monitoring, and maintenance of confidential case records.

2. A&S Operations, Administration & Project Management

a. Systems & Reporting (FaceUp & Data)

Support administration of FaceUp and related accountability systems, including user access management, system maintenance, shared inbox monitoring, data imports, and basic troubleshooting.
Generate and maintain reports, dashboards, and data analyses related to complaints, trends, case management, and compliance.
Support data tracking, documentation, and information management for internal reporting, leadership updates, donor requirements, and audit readiness.

b. Project Management & Administrative Support

Coordinate project timelines, track deliverables, and support implementation of Accountability & Safeguarding unit priorities.
Schedule meetings, prepare agendas, document decisions, and track follow-up actions.
Maintain organized documentation and knowledge management systems.
Support research, data collection, analysis, and preparation of summaries for leadership, donors, and board-level reporting.

c. Communications & Resource Development

Develop, adapt, and maintain reports, presentations, training materials, guidance documents, visual aids, and other communication products that effectively translate technical accountability and safeguarding concepts into practical, user-friendly resources.
Ensure materials are clearly written, visually organized, accessible, aligned with organizational branding standards, and appropriate for diverse audiences.
Coordinate translation and contextual adaptation of materials, particularly French-language resources, to support accessibility and consistency across operational contexts.
Collaborate with country offices, focal points, and Home Office teams (including HR, MEAL, Advancement, and technical units) to support accountability and safeguarding implementation, communications, and follow-up actions.

JOB REQUIREMENTS:

Mature and personal Christian faith
Committed to the mission, vision, and values of World Relief
Desire to serve and empower the Church to impact vulnerable communities
Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document
Bachelor’s degree in relevant field (e.g., international development, public administration, social sciences).
Minimum 3–5 years of experience in project coordination, safeguarding, accountability, compliance, or related roles.
Demonstrated experience working with international/field offices or cross-cultural teams.
Proficiency in Microsoft Office Suite and experience using data, case management, project management, and collaboration systems (e.g., Teams, Asana, Power BI, or similar platforms).

PREFERRED QUALIFICATIONS:

Fluency in English required; professional proficiency in French strongly preferred.
Experience supporting safeguarding, accountability, compliance, investigations, or misconduct management systems in a humanitarian, development, faith-based, or nonprofit environment.
Strong project management and organizational skills, with the ability to manage multiple priorities, work independently, take initiative, meet deadlines, and maintain high-quality deliverables.
Strong interpersonal and collaboration skills, with the ability to build relationships, foster consensus, and work effectively across diverse global and remote teams.
Ability to handle sensitive and confidential information with discretion.
Strong written and verbal communication skills, including experience developing trainings, communication materials, or knowledge products and communicating effectively with non-technical audiences.
Analytical skills with ability to synthesize data into clear actionable outputs.
Demonstrated ability to quickly learn, adapt to, and support others in using new systems, software, and digital tools.

World Relief offers a competitive benefits package and employee discount program for full-time, Regular, employees.

World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.

***

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.

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Resume/CV, Full name, Email, Phone, Current location, Current company, LinkedIn URL, Portfolio URL, What is your age range?, I identify my ethnicity asSelect all that apply, What gender do you identify as?

World Relief's MISSION: Our mission is to boldly engage the world’s greatest crises in partnership with the church. Do you agree with our mission? (Note: a "no" answer will disqualify you as a candidate) choose one
World Relief's VISION: We envision thriving, welcoming communities where families flourish, and people experience restorative relationships with God, their neighbors, themselves, and all of creation. Do you agree with our vision? (Note: a "no" answer will disqualify you as a candidate) choose one
World Relief's VALUES: 1. The Example of Jesus as we serve those who are suffering from poverty and injustice, regardless of color, belief, or gender, as part of God's plan to redeem, reconcile and restore the world. We seek to follow Jesus by living holy, humble and honest lives individually and corporately. 2. The Local Church as a primary agent of bringing peace, justice, and love to a broken world. The integrated "word" and "deed" dimensions of God's mandate, as evidenced through the church's integral, or transformational, mission are necessary to bringing reconciliation and restoration to God, others, and the environment. 3. People, whether staff, volunteers, clients, program participants, donors and partners, as important actors in bringing peace, love, and justice. We recognize and affirm World Relief as a multicultural organization and seek to understand and respect the multiplicity of cultures among us. As we seek change in the world, we recognize that we, too, are changed, by those we serve. 4. Excellence/Continuous Improvement in all our program initiatives and support services, following best practices and standards in a manner that is sustainable to the community from a spiritual, social and economic perspective. We also seek to apply our human and financial resources in such ways that maximize impact and sustain benefits to the greatest number of people. 5. Partnership, by seeking, facilitating and promoting collaboration among all stakeholders including local governments, the worldwide church, mission agencies, other NGOs and the business community, recognizing partnership as essential to serving the most vulnerable. We believe each expression of the worldwide Church has a unique and interdependent role in bringing peace and justice to the world. 6. Empowerment by prioritizing the leadership and participation of those we serve, whether people, churches, or local institutions, as critical to creating and sustaining change. We seek to catalyze a movement of worldwide volunteers to multiply impact, and we value capacity-building as a means towards that end. 7. Prayer as the priority and foundation for accomplishing our mission. Do you agree with World Relief's VALUES? (note: a "no" answer will automatically disqualify you as a candidate) choose one
In addition to our Statement of Faith and Mission, Vision, and Values, World Relief has other key tenets of our Christian Identity defined in eight affirmations as shown below. AFFIRMATION I: Our Christian Faith - the Center of our identity AFFIRMATION II: Created in God’s Image (Imago Dei) AFFIRMATION III: Addressing Poverty and Greed AFFIRMATION IV: Solidarity with The Stranger/Vulnerable AFFIRMATION V: The Church AFFIRMATION VI: Speaking the Truth AFFIRMATION VII: Creation Care AFFIRMATION VIII: Human Sexuality The full document “TOWARDS A FRESH EMBRACE OF OUR CHRISTIAN IDENTITY” is available as a link on the career page. Except for Executive and Senior Leadership, a designation that defined in the job descriptions, employees do not necessarily need to agree with these beliefs. However, all employees at the time of hire will be required to state that they have seen and had an opportunity to review and that they understand the content of the document with these affirmations and will have to uphold that these are the organization’s beliefs on these matters in their internal and external representation of World Relief. Have you reviewed and understand the World Relief document TOWARDS A FRESH EMBRACE OF OUR CHRISTIAN IDENTITY, which informs the organization’s position and understanding of key issue regarding our Christian faith. (Please note that a "no" answer will disqualify you from consideration) choose one
Please share about your Christian faith in 300 words or fewer (for example, you could tell us about your spiritual practices, how you became a Christian, or what Jesus Christ means to you). written answer · optional
Are you willing to submit to a criminal background check? choose one
Are you 18 years of age or older? choose one
Will you now or at any time require Visa sponsorship to work in the U.S. choose one
What is your desired salary range for this position (in US dollars)?
Do you have any relatives that work for World Relief? choose one
If you do have a relative at World Relief, please provide their name(s).
Please upload your cover letter upload · optional
Rate your Microsoft Outlook proficiency. choose one
Rate your Microsoft Word proficiency. choose one
Rate your Microsoft Excel proficiency. choose one
Rate your Microsoft PowerPoint proficiency. choose one
Are you proficient in additional language(s) other than English? choose one
If yes, which additional language(s) are you proficient in? written answer · optional

Accountability and Safeguarding Coordinator - Africa Based (2025821)

ROLE & RESPONSIBILITIES:

JOB REQUIREMENTS:

PREFERRED QUALIFICATIONS:

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