Accounting Agent (İstanbul)

The Accounting Agent is responsible for ensuring timely and accurate customer invoicing, monitoring outstanding receivables, and managing the Billed Not Paid (BNP) process. The role supports cash flow objectives by following up on overdue invoices, resolving billing discrepancies, and maintaining strong relationships with customers and internal operational teams.

Key Responsibilities

Customer Invoicing

• Prepare and process customer invoices accurately and on time.
• Verify shipment, operational, and billing data before invoicing.
• Ensure customer-specific billing requirements are met.
• Resolve invoice discrepancies with operations and customers.
• Issue credit notes, rebills, and invoice adjustments when required.
• Maintain accurate billing records and documentation.

Billed Not Paid (BNP) Management

• Monitor customer accounts and identify overdue invoices.
• Conduct regular follow-up activities via email and phone to collect outstanding balances.
• Investigate and resolve payment delays, disputes, and deductions.
• Maintain BNP reports and provide updates on collection status.
• Escalate long-outstanding invoices to management when necessary.
• Work towards achieving collection and aging targets.

Accounts Receivable Control

• Reconcile customer accounts and ensure accurate account balances.
• Apply customer payments correctly within accounting systems.
• Support month-end closing activities related to Accounts Receivable.
• Prepare aging reports and collection performance summaries.
• Assist with internal and external audit requests.

Customer Service & Communication

• Build and maintain positive relationships with customers.
• Respond promptly to customer billing inquiries.
• Collaborate with operations, customer service, and branch management to resolve issues affecting invoicing and collections.

Required Skills & Qualifications

• Experience in Accounts Receivable, Billing, or Accounting.
• Strong understanding of invoicing and collection processes.
• Good analytical and problem-solving skills.
• Excellent communication and negotiation abilities.
• Strong attention to detail and accuracy.
• Proficiency in Microsoft Excel and accounting systems.
• Ability to manage multiple priorities and meet deadlines.

Key Performance Indicators (KPIs)

• Reduction of BNP/overdue balances.
• Days Sales Outstanding (DSO) performance.
• Invoice accuracy rate.
• Collection effectiveness.
• Resolution time for customer disputes.
• Compliance with billing timelines.

Expeditors offers excellent benefits:

• Social Security (SGK)
• Life Insurance (effective after a 3-month probation period)
• Private Health Insurance (effective after a 3-month probation period)
• Lunch provided at facilities
• Access to Training & Development Programs
• Employee Stock Purchase Plan
• Employee Assistance Program
• Employee Company Benefit Platform
• Growth opportunities within the company