Accounting Assistant I - Corporate Collections

Are you a detail-oriented financial professional looking to take on a vital role in the financial health of the City? As our next Accounting Assistant, you will directly impact our operations by effectively managing debt collection, account reconciliations, and strategically managing collection blocks across all city departments. Your decisions will be essential in evaluating accounts for potential write-offs and facilitating collection agency accounts, all while providing exceptional customer service to citizens and businesses. If you are ready for a role with significant responsibilities and the opportunity to make a positive impact, we want to hear from you.

What will you do?

• Responsible for generating aging reports from SAP to identify accounts by age
• Analyze reports, add comments, and follow up with customers
• Identify accounts based on materiality and take necessary action
• Reconcile GL accounts related to AR, such as 204000 auto post accounts
• Interpret and apply instructions and guidelines to resolve disputes
• Post account changes to notes, adjustments, and journal entries for customer and related business area accounts
• Generate monthly reports and perform monthly reconciliation (i.e., aging report, dunning block report, collection agency report)
• Prepare monthly and year-end reporting
• Receive and review a variety of system-generated reports, financial documents and statements
• Inform the customer of the outstanding amount based on the customer account
• Clarify the service provided and relevant dates
• Provide background and a description of the service(s) provided
• Ability to know all the City services that are being serviced within AR
• Ability to identify and relate the contractual obligations where a contract is in place
• Able to diffuse and de-escalate difficult customer interactions to facilitate active listening
• Responsible for providing coverage to the Customer Master role, ensuring proper maintenance of the record on a timely basis, completely and accurately
• Demonstrate empathy, patience, and respect when interacting with callers
• Other related responsibilities