Accounting Assistant (SDCA101326)

Company Summary

RealManage is a leading national community association management company serving homeowners' associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, master-planned communities, and nationally recognized developer and builder clients. RealManage is proud to be recognized on the Inc. 5000 list of America's fastest-growing private companies and ranked among the top firms in the community management industry. We combine experienced people, innovative technology, and proven practices to help communities thrive.

At RealManage, The RM Way is our service identity - something we live every day. It provides a shared definition of what great looks like, a common language for coaching and recognition, and a standard every associate can own. It guides how we serve our clients, how we serve each other, and how we grow.

Our commitment to an exceptional associate experience is reflected in RealManage being Great Place to Work® Certified™. We believe exceptional client experiences start with our associates, and we foster a workplace where people are supported, encouraged to grow, and empowered to deliver outstanding service.

Join RealManage and be part of a values-based organization where The RM Way shapes how we serve, work, grow, coach, and recognize one another every day - while making the communities we manage stronger because RealManage is there.

Our Guiding Values

RealManage is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning, and always growing. At RealManage, we are always getting better.

Role Summary

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Responsibilities

Summary

The Accounting Assistant provides administrative and accounting support to ensure the accurate and timely processing of financial transactions. This position assists with incoming payments, bank deposits, bank reconciliations, data entry, and various accounting projects while maintaining accurate and organized financial records.

The Accounting Assistant works closely with the accounting team and other internal departments to support daily operations, provide excellent internal customer service, and help ensure compliance with company policies and procedures.

Key Responsibilities

• Receive, sort, and process high volumes of incoming mail containing customer payments and correspondence.
• Scan and electronically distribute incoming mail and documentation to remote Accounting team members, ensuring timely and accurate delivery.
• Prepare and accurately record daily check deposits in accordance with company policies and established procedures.
• Reconcile deposited funds to payment reports and supporting documentation.
• Process and reconcile lockbox payment activity, ensuring payments are accurately applied and discrepancies are promptly researched and resolved.
• Investigate and resolve exceptions related to lockbox deposits, unidentified payments, and payment application issues.
• Research, track, and resolve returned payments, including insufficient funds (NSF), stop payments, and rejected transactions.
• Contact homeowners, customers, banks, and internal departments regarding returned or unidentified payments as needed.
• Process miscellaneous payments and ensure proper coding and application within accounting systems.
• Review payment documentation for accuracy and completeness and identify discrepancies for resolution.
• Maintain organized and accurate records of deposits, payment activity, and related correspondence.
• Assist with daily cash application and ensure payments are applied to the appropriate accounts in a timely manner.
• Respond to internal inquiries regarding payment status, deposits, and account activity.
• Support month-end closing activities by providing deposit reconciliation and payment reporting assistance.
• Assist with special projects and other accounting or administrative duties as assigned.
• Adhere to established internal controls, company policies, and confidentiality requirements when handling financial information.

Key Skills / Competencies

• Strong attention to detail and accuracy.
• Ability to process high-volume transactions while maintaining quality.
• Strong organizational and time-management skills.
• Ability to prioritize multiple tasks and meet deadlines.
• Problem-solving and research skills related to payment discrepancies and returned items.
• Ability to work independently and collaboratively within a team environment.
• Strong written and verbal communication skills.

Disclaimer

This description is not intended to be an exhaustive list of duties. Responsibilities may evolve based on Board direction and community needs. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of this position.