Accounting Operations Specialist

Lockton’s Accounting Operations (AO) team is responsible for troubleshooting and error prevention for daily accounting operations. You will be the responsible for incident resolution and pattern detection—keeping Insurance Brokerage Accounting (IBA) transactions reliable while surfacing insights that drive upstream process fixes.
IBA is the transactional accounting function that ensures client monies are accurately and timely applied to Agency Bill (fiduciary), Direct Bill, and Fees, and remitted to insurers—processing billions in cash transactions annually. Your work helps keep that engine running and improves it over time.

What you’ll do
Service excellence (day to day)
• Triage incidents and resolve issues using documented playbooks and processes
• Maintain clear case notes and publish/refresh Knowledge Base entries for common IBA issues to improve first time resolution.
• Partner with Account Teams, IBA teammates and the Global Finance Service Center to remove blockers and keep transactional work flowing
Process engineering (continuous improvement)
• Identify recurring patterns across incident categories; quantify impact and share trends
• Collaborate with Accounting Operations Team, Automation/Systems, and offshore teams to design permanent fixes and reduce repeat tickets.
• Contribute to decision trees/SOPs that improve speed, consistency, and controls; help socialize changes through training moments.