Accounting Services Associate II
Posted Updated
Job detailed description
Must have good knowledge in working on MS office applications.
- Role of Billing for global customers
Reporting actual Billing against monthly targets
Quality review of Billing process
Follow up through mails and calls
- Escalation of issues to Stake holders.
- Should be able to solve & help customers and business teams in case of queries related to their invoices
- Research and analyse the disputes/deductions in ERP
- Follow-up with various departments to get supporting documents/info for dispute/deductions resolution
- Ability to monitor and maintain assigned accounts for receivable reaching prescribed collection status and do so in a timely efficient manner
- Investigate and escalate, if necessary, customer claims of improper billing, billing disputes, other responsible parties, etc.,
- Deliver quality customer service by researching and responding to all internal/external stakeholders’ inquiries quickly, effectively and professionally
- Excellent written & verbal communication,
- Should have a good attitude to learn and be committed
- Exposure in SAP/S4HANA will be added plus point
Required Skills for the role
- Commerce and accounting background
- Ability to analyse the past due receivables
- 2-3 Years of experience mainly in BPO.
- Good Oral and Written communication skills
Experience in follow up through mails and calls
Worked on Billing/Cash App/Collections
- AR process knowledge (Preferably End to End)
- Experience in Excel as well as PowerPoint presentation
- Should be willing to work in shifts
- Good to have:
- SAP/S4HANA experience
- Operations review with client and management