Accounting Services Associate III

Position Overview:

The Collections Department is responsible for working with clients who have become
delinquent. The role involves contacting customers, identifying the reasons as to why they
have fallen delinquent and coordinating a repayment plan that will either return them to a
non-delinquent status or prevent them from defaulting. In the event of a default,
Collections is also responsible for communicating with 3rd party collections agencies and
attorneys as we manage our portfolio of advanced delinquent accounts.

Key Responsibilities:

 Call, Email, and Text delinquent customer accounts
 Respond to customer questions regarding account status, invoicing, and payment
information.
 Proactively contact customers and resolve issues on payment defaults.
 Document all calls and follow-ups
 Obtain promise to pay from customers for up-to-date payment
 Skip trace when required
 Early payment default research and resolution
 Reconciliations of cash application with customer
 Process customers request for Buy-Outs.
 Properly work a minimum of ϐifty (50+) accounts per day (50-100+ Phone calls) per
current company policy standards.
 Negotiate and Process payment plans using department policy and available tools
 Review accounts with management for possible hardships, account adjustments

Typing Speed Requirement
20 WPM