Accounting Specialist

This is a remote position.

We are seeking a detail-oriented and customer-focused Accounting & Client Support Specialist to join our client’s growing transportation finance and back-office services operation.

The ideal candidate will have experience in Accounts Payable, Accounts Receivable, freight billing, transportation documentation, invoice processing, or logistics customer service. This position will serve as a key point of contact for transportation clients, carriers, brokers, and internal teams, handling account inquiries, invoice and payment questions, documentation follow-up, and day-to-day service needs.

The successful candidate will be comfortable managing a high volume of customer calls and emails, reviewing freight-related documentation, resolving billing and payment discrepancies, maintaining accurate account records, and delivering a responsive and professional customer experience.

Key Responsibilities

• Provide timely and professional support to clients, carriers, brokers, and internal teams by phone and email.
  
• Serve as a primary point of contact for questions related to invoices, payments, account status, documentation requirements, and service requests.
  
• Review and verify freight documentation, including Bills of Lading (BOLs), Proofs of Delivery (PODs), rate confirmations, invoices, and supporting documents.
  
• Identify missing, incomplete, inaccurate, or conflicting documentation and coordinate with clients or carriers to obtain corrections promptly.
  
• Support Accounts Payable and Accounts Receivable processes, including invoice review, payment tracking, reconciliation, and account maintenance.
  
• Monitor outstanding invoices, payment statuses, aging items, and unresolved account issues.
  
• Research and resolve billing discrepancies, short payments, duplicate invoices, disputed charges, and payment-processing concerns.
  
• Coordinate with internal teams to ensure carrier payments, invoice audits, and client account activity are processed accurately and on time.
  
• Maintain accurate and organized account and customer records.
  
• Follow up on outstanding documentation, invoices, payments, and service requests to ensure timely resolution.
  

Requirements

• 2+ years of experience in Accounts Payable, Accounts Receivable, billing, collections, customer account support, payment processing, or a related accounting or operations role.
  
• Experience in transportation, trucking, logistics, freight brokerage, factoring, finance, or another service-based industry is strongly preferred.
  
• Working knowledge of freight-related documentation, including Bills of Lading (BOLs), Proofs of Delivery (PODs), rate confirmations, invoices, and carrier payment documentation.
  
• Comfortable handling a high volume of inbound and outbound calls with clients, carriers, and business partners, including invoice inquiries, payment-status questions, missing-document follow-up, and account discrepancies.
  
• Strong attention to detail with the ability to accurately review and process financial and operational documentation.
  
• Strong communication, organization, and problem-solving skills.
  
• Ability to work independently, manage priorities, and maintain productivity in a remote work environment.
  

Benefits

• Competitive salary based on experience and qualifications
  
• 100% remote work
  
• Collaborative and supportive team environment
  
• Professional growth and development opportunities
  
• Opportunity to build long-term experience within a stable and growing logistics organization
  
• Consistent CST working schedule: 8:00 AM–5:00 PM