ACCOUNTS MANAGER
Job Overview
We are seeking a highly analytical and
client-focused Accounts Manager to oversee our key client portfolios. In
this role, you will act as the primary technical advisor; ensuring clients
maximize the value of our solutions while identifying strategic opportunities
for account growth. You will collaborate closely with engineering, product, and
sales teams to deliver tailored solutions and drive customer retention.
Key Responsibilities
1. Technical Account Strategy & Relationship
Building
· Serve as
the primary technical point of contact and trusted advisor for strategic key
accounts.
· Understand
each client’s specific business objectives and tailor product implementations
to solve their unique challenges.
· Conduct
regular technical and strategic business reviews to monitor KPIs and align
product features with client goals.
2. Technical Leadership & Solution Delivery
· Oversee
the technical on-boarding process, ensuring smooth deployment and minimal
business disruption.
· Troubleshoot
advanced product issues, coordinating with internal support and engineering
teams to resolve escalations swiftly.
· Train
client teams on product capabilities, best practices, and new feature roll-outs.
3. Commercial Growth & Account Expansion
· Identify
opportunities for account growth through upselling, cross-selling, and
introducing new premium features.
· Lead
contract renewal negotiations, maximizing profitability while maintaining
healthy, long-lasting partnerships.
· Forecast
key account metrics, track budget utilization, and manage revenue pipelines.
4. Cross-Functional Collaboration
· Act as
the "voice of the customer," relaying feedback and feature requests
to the product and development teams to drive innovation.
· Partner
with the Sales and Customer Success departments to ensure seamless client
transitions and unified communication.
Requirements
· Qualifications & Skills
· Education & Experience: Bachelor’s degree in Computer Science, Information
Technology, Business Administration, or a related field. Minimum of (3-5)
years of proven experience in Technical Account Management, Solutions
Engineering, or B2B client-facing tech roles.
· Technical Acumen: Strong working knowledge of CRM platforms (e.g., Sales force, Hub Spot)
and proficiency in translating technical jargon into actionable business
strategies.
· Commercial Savvy: Demonstrated success in contract negotiations, account growth, and
managing client portfolios.
Benefits
· Qualifications & Skills
· Education & Experience: Bachelor’s degree in Computer Science, Information
Technology, Business Administration, or a related field. Minimum of (3-5)
years of proven experience in Technical Account Management, Solutions
Engineering, or B2B client-facing tech roles.
· Technical Acumen: Strong working knowledge of CRM platforms (e.g., Sales force, Hub Spot)
and proficiency in translating technical jargon into actionable business
strategies.
· Commercial Savvy: Demonstrated success in contract negotiations, account growth, and
managing client portfolios.