Accounts Payable Operations
Role purpose
Perform assigned Accounts Payable payment activities accurately and on schedule, following approved procedures, authorizations and controls. Monitor payment batches and transaction status, maintain processing evidence, and address or escalate exceptions to the appropriate teams. This is an individual-contributor operations role; it does not include people management or independent authority to release bank payments.
Key responsibilities
Payment execution and monitoring
• Prepare and execute scheduled or ad hoc payment runs within assigned access rights, following approved SOPs and payment calendars.
• Verify transaction data, supporting documents and required approvals; route actions outside the role's authority to the designated approver.
• Monitor payment-batch and transaction status, document confirmations and follow up on rejections, returns and outstanding payments.
• Support approved reprocessing of failed or urgent payments, performing the required checks to prevent duplicate payments.
Exception handling, documentation and controls
• Investigate operational exceptions, document findings and escalate critical or time-sensitive items promptly to the supervisor or authorized team.
• Work with AP, Treasury and Cash Reconciliation to resolve payment-status questions while respecting agreed responsibilities and handoffs.
• Maintain accurate logs and processing evidence for traceability and control reviews; comply with access, confidentiality and segregation-of-duties policies.
Reporting, collaboration and improvement
• Update operational reports covering payment status, pending items and exceptions; provide inputs for agreed process service measures.
• Support knowledge transfer and keep assigned work instructions current, subject to review by the designated process owner.
• Flag recurring issues and suggest practical improvements to data quality, documentation or day-to-day processing.
Minimum qualifications
• Operational experience in Accounts Payable, payments or a related transactional finance process; exact experience threshold to be confirmed with Human Resources for Band 5B.
• Practical understanding of transaction processing, exception follow-up and the use of procedures and control evidence.
• Working proficiency in Microsoft Excel (filters, basic formulas and operational reporting).
• Attention to detail, sound organization, teamwork and clear communication when escalating issues.
• Language requirement defined by the approved requisition: Spanish for designated Spanish-speaking openings; English only where the role is specified as bilingual.
• Educational requirements aligned with current Genpact policy and the approved hiring profile.
Preferred qualifications
• Experience with SAP, Oracle or the client's confirmed payment application, once Solutioning validates the relevant technology.
• Familiarity with payment batches, bank portals or interfaces and payment validation where these activities are within the transferred scope.
• Shared-services experience and familiarity with standardized procedures and payment controls