Accounts Receivable Administrator (US)

Welcome to Frontline Managed Services® – where innovation, technology, and efficiency converge to redefine the landscape of IT, Financial, and Administrative Managed Services for legal and professional service firms. As pioneers in the industry, we are driven by a relentless commitment to excellence.

Position Overview

Our Administrator provides financial and administrative support to the Collections team, assisting with client onboarding, payment processing, financial reconciliations, refunds, and vendor documentation. This role helps ensure accurate financial records, timely transaction processing, and efficient day-to-day operations while supporting the needs of our internal teams and clients. Success in this position requires strong organizational skills, independent problem-solving, and the ability to manage competing priorities in a high-volume environment.

Compensation: Starting pay ranges from $45,000 - $55,000 annually.

What You’ll Do

• Assists with client onboarding by gathering required financial documentation, establishing new client profiles, and following onboarding procedures.
• Independently researches and reconciles unapplied payments, including investigating duplicate payments, overpayments, and discrepancies between payments and invoices to identify appropriate resolutions.
• Completes and processes vendor forms, ensuring accuracy and compliance with company policies.
• Processes credit card payments, verifies transactions, and ensures payments are accurately posted to accounts.
• Generates and reviews reports related to outstanding balances, collections activity, and financial transactions to support management decisions.
• Prepares and submits refund documentation through Chrome River for processing client overpayments and verifies client banking information when required.
• Manages high volumes of incoming requests through email and ticketing systems, including ServiceNow, ensuring accurate and timely resolution.
• Provides administrative support to Collections Managers, including professional communication with clients, vendors, and internal teams.
• Performs other duties and projects as assigned.

What You Bring

• Strong organizational and time management skills with the ability to manage multiple priorities and adapt to changing demands.
• Excellent analytical, research, and problem-solving skills, particularly when reviewing financial information and resolving discrepancies independently.
• Strong attention to detail and a commitment to maintaining accurate financial records.
• Effective verbal and written communication skills, with the ability to interact professionally with clients, colleagues, and business partners.
• Ability to exercise sound judgment when addressing client concerns and handling sensitive financial information.
• Ability to thrive in a fast-paced, client-focused, and deadline-driven environment while maintaining accuracy and composure under pressure.
• Intermediate proficiency in Excel, Outlook, and Teams.
• Ability to learn and adapt to additional software systems through company-provided training

Education and Experience

• High school diploma or equivalent required
• Associate's degree preferred
• Previous experience in collections, accounts receivable, or financial administration
• Legal industry experience is a plus
• Experience with financial processing systems, ticketing platforms, and Microsoft 365 is preferred is preferred

Not Sure You Meet Every Requirement?

We know that great candidates may not match every qualification listed. If you’re excited about the role and believe you could be a strong fit, we encourage you to apply. We value potential and a growth mindset as much as experience.

Join Us

At Frontline Managed Services, we celebrate different backgrounds, experiences, and perspectives. We are committed to building a team that reflects the clients and communities we serve.

“We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.”