Accounts Receivable and Collections Lead

Position Overview

As a member of Telna’s Finance team, the Accounts Receivable and Collections Lead is responsible for managing the full collections cycle for all of Telna’s services. This includes reviewing and resolving outstanding statement of accounts, disputes and ensuring compliance with internal controls. The role requires close collaboration with cross-functional teams such as Business Development/Sales & Business Operations ensure accuracy and efficiency in billing processes and a positive customer experience.

Key Responsibilities

Cash Application

· Booking of wire/paypal and stripe receipts from multiple bank accounts

· Double check completeness of entries

· Uploading invoices in the respective client portals

Accounts Receivable & Collections

• Monitor closely accounts receivable aging reports in Sage Intacct and initiate collection efforts through direct client communication.
• Send reminders, escalate unresolved cases to Business Development, and log disputes via HubSpot ticketing system.
• Provide Finance Management with regular status updates on aging, escalations (tickets), and collections performance using AI and other dashboard applications
• Manage both the centralized Telna accounts email inbox work email to ensure timely communication with customers and internal teams.

Customer & Stakeholder Management

• Set up new customer accounts in Sage Intacct as requested by the Business Development team.
• Serve as the primary billing contact for enterprise clients, resellers, and direct consumers.
• Partner cross-functionally with Sales Ops, Customer Success, and Engineering to resolve billing discrepancies, support reconciliations, and clarify usage records.

Compliance & Audit

• Ensure billing processes are in full compliance Telna’s internal financial standards.
• Assist during internal and external audits by preparing documentation, clarifying AR transactions, and verifying invoice records.

Skills & Qualifications

• 5 years of experience in AR, billing, or collections — preferably in telecom, SaaS, or enterprise B2B industries.
• Strong knowledge of Sage Intacct and AR workflows.
• Familiarity with telecom billing platforms (e.g., Tridens) and CRM/ticketing tools like HubSpot.
• Demonstrated ability to manage high-volume invoicing and enterprise billing cycles.
• Excellent communication and client management skills.
• Detail-oriented with strong organizational and reconciliation capabilities.

Preferred Attributes

• Experience with dispute management and collaborative issue resolution.
• Ability to manage multiple priorities under tight deadlines.
• Proactive problem-solving and willingness to improve financial operations.