Accounts Receivable Associate

Job Summary

The Accounts Receivable Associate provides financial and administrative support for the accurate and timely management of resident accounts receivable across the Company’s portfolio. This position is responsible for processing and posting subsidy and resident payments, maintaining accurate resident account ledgers, processing ledger adjustments, researching and resolving account discrepancies, and working collaboratively with Property Management teams to address outstanding balances and other accounts receivable matters.

Essential Job Functions

• Models company mission and values
• Processes and posts subsidy and resident payments accurately and timely, including electronic payments, checks, and other payment transactions
• Reviews resident accounts and ledgers to ensure charges, payments, credits, subsidies, and adjustments are accurately reflected.
• Completes Deposit Accounting for resident move-outs, including reviewing resident ledgers, security deposit activity, charges, credits, and refunds to ensure accounts are accurately reconciled and finalized.
• Processes and posts ledger adjustments, including approved charges, credits, corrections, and other account adjustments, ensuring resident ledgers are accurate and properly maintained.
• Performs daily accounts receivable activities across assigned properties, ensuring resident account transactions are accurately reviewed, posted, recorded, and maintained in accordance with company policies and procedures.
• Reviews resident accounts with outstanding balances and researches discrepancies or unusual account activity.
• Researches and resolves payment, posting, charge, subsidy, and ledger discrepancies.
• Works closely with Property Managers and other property-level personnel to research and resolve resident account issues and outstanding balances.
• Maintains accurate and complete documentation and account notes in Yardi.
• Reviews and utilizes Yardi reports and alerts to identify accounts requiring follow-up or correction.
• Assists with the accurate processing of late fees, legal fees, charges, credits, and other resident account transactions in accordance with company policies and applicable requirements.
• Reconciles resident accounts and related accounts receivable records to ensure transactions are accurately posted and balances are properly reflected.
• Prepares and maintains accounts receivable reports and other financial information as requested.
• Meets established deadlines and maintains accuracy while managing a high volume of resident accounts across multiple properties.
• Communicates effectively with internal departments and property teams regarding accounts receivable matters.
• Performs other duties and responsibilities as assigned.