Accounts Receivable (Collection) Specialist

As an Accounts Receivable (Collection) Specialist you will join Revenue Accounting & Collection team, a global financial department supporting our clients worldwide and adhering to international financial reporting standards. You will be an integral part of EPAM’s Global Finance department, specifically working within the Business Partnering Services team. Collaborating with over 300+ experts, you will play a vital role in expanding the business and driving our financial growth.

The scope of the position consists of contacting customers, EPAM business to arrange timely debt payoffs through various means, e.g. written correspondence, phone contact, skip-tracing, and initiation of process improvements on the accounts, general ledger double entries, and other account receivables-related tasks.

Please note that this position is available for candidates located in Astana.

Responsibilities

• Collect all outstanding items due on assigned accounts
• Communicate with customers and businesses via email or telephone regarding overdue accounts and determine reasons for non-payment, identify the cause and analyze overdue receivables
• Provide response to issues reported by clients, escalate problems to appropriate departments and monitor resolution
• Prepare financial statements and reports that detail accounts receivable status
• Respond to customer and business inquiries and take appropriate actions
• Keep accurate records in the collection system and report on collection activity, upcoming payments and account receivables status
• Process customers' payments (bank postings) and reconcile with account receivable balances (clean up)
• Prepare and record provisions
• Maintain vendor forms
• Prepare, verify and control monthly and quarterly reports, including accounting records sanity and internal checks
• Perform customer credit analysis using customer financial documentation, payment history, account balances and external data
• Achieve monthly cash collection goals
• Assist with annual and interim audit requests
• Assure process compliance with corporate policies and regulatory guidelines

Requirements

• Proven experience as a Collection Specialist or similar role
• Excellent communication skills (written and oral)
• English level – B2+, both verbal and written
• Knowledge of order-to-cash procedures and collection techniques (e.g. skip tracing)
• Readiness to shifted working hours 12 PM – 9 PM (UTC+6) / 11 AM – 8 PM (UTC+5)

Nice to have

• Problem-solving skills
• Negotiating skills
• High school diploma;
• Associate’s/Bachelor’s degree is a plus
• Working knowledge of MS Office package

Benefits

We connect like-minded people:

• Delivering innovative solutions to industry leaders, making a global impact
• Corporate and social events
• Enjoyable working environment

We invest in your growth:

• Leadership development, career advising, soft skills and well-being programs
• Unlimited access to EPAM's internal learning database
• Free English classes with certified teachers
• Discounts in local language schools, including online courses for the Kazakh language

We cover it all:

• Participation in the Employee Stock Purchase Plan
• Medical & family care package
• Six trust days per year (sick leave without a medical certificate)
• Coverage of psychology sessions of your choice
• Benefits package (sports activities, a variety of stores and services)
• Housing support program: preferential mortgage access via Otbasy Bank partnership