Accounts Receivable Collection Specialist
Posted
he Accounts Receivable (A/R) Collection Specialist is responsible for managing outstanding customer accounts, ensuring timely collection of payments, reducing delinquent balances, and maintaining positive customer relationships. This role works closely with customers, sales teams, and accounting staff to resolve payment issues, reconcile accounts, and support the organization's cash flow objectives. This role is bonus eligible based on receivables collected.
Essential Job duties and Functions:
- Contact customers regarding overdue invoices (collection queues as created by management)
- Monitor and manage accounts receivable portfolio.
- Investigate and resolve payment disputes including auto pay fails and payment reversals.
- Negotiate payment arrangements while adhering to company policies.
- Maintain accurate collection notes within the electronic system.
- Perform account reconciliations and research unapplied or missing payments.
- Generate aging reports and analyze delinquent accounts.
- Escalate high-risk accounts as necessary.
- Collaborate with Sales, Customer Service, and Finance teams.
- Prepare and distribute customer account statements.
- Support month-end closing activities.
- Ensure compliance with company policies and regulations.
- Performs other duties as assigned.
Skills & Abilities:
- Strong collection and negotiation skills.
- Excellent verbal and written communication abilities.
- Attention to detail and accuracy.
- Ability to prioritize work and manage multiple accounts simultaneously.
- Strong analytical and problem-solving skills.
- Proficiency in Microsoft Excel, Outlook, and accounting software.
- Customer service-oriented approach.
- Ability to meet collection targets and performance metrics.
- Knowledge of credit and collection practices.
- Understanding of accounting principles and A/R processes.
- Experience with NetSuite, and or Loan Pro is preferred.
- Ability to work independently and collaboratively.
OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Management may change duties, responsibilities, and activities any time with or without notice.
Education:
- Associate degree in Accounting, Finance, Business Administration, or related field preferred.
- Equivalent combination of education and experience may be considered.
- Must pass required screenings and background check, where applicable.
Experience:
- 2+ years of accounts receivable, collections, or related accounting experience preferred.
- Experience with ERP systems and accounting software.
- Consumer collection experience preferred.