Accounts Receivable Collector

Accounts Receivable Collector

Position Overview

We are looking for a results-driven SaaS Accounts Receivable Collector to manage daily outreach for outstanding invoices. In a SaaS structure, a missed payment can lead to service suspension; therefore, this role requires an empathetic yet firm communicator who ensures timely cash collection while protecting user retention.

Key Responsibilities

• Proactive Outreach: Execute high-volume daily outreach via phone and email to customers with outstanding balances in compliance with company timelines.

• Account Maintenance: Maintain clean documentation of all collection activities, payment promises, and customer updates within the billing platform.

• Payment Processing: Assist clients with processing credit card transactions, setting up ACH/Wire details, and clarifying portal login issues.

• Churn Mitigation: Identify signs of customer distress or product dissatisfaction during calls and coordinate with Customer Success to mitigate involuntary churn risk.

Qualifications

• 3+ years of experience in high-volume B2B accounts receivable or collections.

• Excellent verbal and written communication skills with a track record of maintaining professional composure.

• Experience navigating recurring subscription billing schedules.

Work Environment:

• Office setting with a moderate noise level.
• The employee will work at an individual workstation, using a telephone and computer.

Physical Demands:

• Must be able to remain seated for extended periods.
• Regular use of a computer and other office machinery, such as printers and copy machines.
• Occasional movement around the office.
• Frequent communication via telephone.

Neumo Summary:

With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.

Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.

Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.

Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.