Accounts Receivable Manager

Accounts Receivable Manager
Schedule: M-F 9am-6pm CT
Department: Finance
Location: Tulsa, OK - 100% in office
Pay Rate: $65K/year + incentive

SUMMARY
The Accounts Receivable Manager is responsible for leading the accounts receivable department and ensuring he timely and accurate collection of outstanding customer balances. This role oversees a team of approximately 15 collections agents and plays a key part in driving performance, coaching staff, and implementing strategies that improve collection rates while maintaining positive customer relationships and cross-functional collaboration.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

• Lead, motivate and manage a team of agents to achieve monthly collection targets.
• Distribute and monitor the flow of collection actions, ensuring timely and appropriate follow-up.
• Track daily performance metrics including call volume, hours worked, actions completed, and total dollars collected.
• Handle escalated customer calls and resolve complex account issues with professionalism and empathy.
• Collaborate with Customer Care, OCEO, and Accounting departments to resolve account discrepancies and streamline processes.
• Identify opportunities for operational improvement and implement best practices to enhance team performance and customer experience.