Accounts Receivable Manager
Posted
- Manage and monitor all Accounts Receivable (A/R) activity, ensuring accuracy and timeliness of customer billing and payments.
- Oversee the collections process for both residential and commercial customers.
- Contact delinquent accounts via phone, email, and written correspondence to arrange payment and resolve disputes.
- Evaluate customer payment histories and determine appropriate collection strategies.
- Place delinquent accounts on stop service in accordance with company policies.
- Prepare and maintain aging reports, payment records, and collection notes.
- Collaborate with internal departments (Sales, Operations, Customer Service) to resolve billing or service-related issues impacting payment.
- Recommend accounts for escalation, write-off, or legal action when necessary.
- Develop and enforce credit and collection policies to minimize risk and improve DSO (Days Sales Outstanding).
- Provide regular reporting and updates to management on collection status and trends.
- Confirm customers have a signed contract, if not contact customers and facilitate signing of service contracts