Accounts Receivable Processor
Summary of Essential Functions
Perform a variety of clerical tasks, including typing, copying, sorting, distributing, scanning, mailing documents, and completing assigned WQ’s.
Accurately process data entry into the computer system, handling confidential records with care and attention to detail.
Adhere to hospital and patient confidentiality policies to ensure compliance and privacy.
Must have the skills to copy documents effectively and with accuracy as well as well as handle a variety of special projects for the Collections Department with great time sensitivity.
Performs assigned clerical tasks including but not limited to directing or answering inquiries from employees, patients, patient families, and visitors.
Educational Requirements
High school diploma or equivalent.
Strong communication skills, both verbal and written, with proficiency in English.
Qualifications/Knowledge/Skills/Abilities:
Strong organizational skills with the ability to prioritize tasks based on written and verbal instructions.
Capable of typing at a minimum speed of 45 words per minute, ensuring accuracy in spelling and grammar when documenting patient account notes.
Availability to work a 40-hour week, Monday through Friday, with the flexibility to work additional hours as needed.
Collaborative team player, contributing to overall effectiveness and productivity.
Basic understanding of debits and credit for account charging and adjustment posting
Ability to communicate with other persons effectively and courteously over the phone and in person. Demonstrates patient, tact, and persistence to obtain required information for positive results.
Duties and Responsibilities
Sort, prepare, and distribute daily mail, ensuring timely delivery of insurance-related documents.
Print and mail insurance claims and medical records to third-party insurers, adhering to strict attention to detail.
Review, sort, and distribute patient letters, ensuring proper attachments are included before mailing.
Process and distribute daily claim runs to appropriate staff, ensuring accuracy and confidentiality.
Handle emailed insurance requests promptly, following confidentiality guidelines and procedures.
Respond promptly to coworker requests for itemized bills, ensuring accuracy and timeliness.
Complete assigned work queues (WQs) within deadlines.
Scan, index, and route correspondence to appropriate WQs, ensuring accurate correspondence types are selected for proper WQ routing and automation workflows.
Requires good critical thinking skills to investigate credits on accounts.
Works with insurance follow up team to review insurance credits for refunds.
Responds timely to request from coworkers and patients on refund request
Enter account comments and refer inquiries to the appropriate billing staff according to established procedures.
Works with accounting to resolve uncashed checks to review for state unclaimed
Maintain proper stock levels for fax and copy machines, replenishing paper as needed by the end of the shift.
Monitor office and billing supply levels, notifying the Admin Assistant when inventory is low to place orders.
Collaborate with billing clerk and refund clerk to cover duties as needed and ensure smooth workflow.
Perform additional tasks as required to support the team and ensure operational efficiency.